Privacy
RELOIQ PRIVACY POLICY
Version 1.0
Last updated: 23 August 2026
1. WHO WE ARE
ReloIQ is operated by:
Zuber Khader Ali
trading as ReloIQ
44 Ruthven View
Leeds
LS8 3RQ
United Kingdom
Email: hello@reloiq.co.uk
For the purposes of UK data protection law, Zuber Khader Ali trading as ReloIQ is the data controller for the personal information described in this Privacy Policy.
2. WHAT THIS POLICY COVERS
This Privacy Policy explains how ReloIQ collects, uses, stores and shares personal information.
It applies to:
- prospective ReloIQ customers and business contacts;
- ReloIQ customers and authorised users;
- people who communicate with ReloIQ;
- people who sign a ReloIQ Buyer Agreement;
- people associated with businesses identified through public business records as potential relocation opportunities; and
- visitors to ReloIQ websites and services.
ReloIQ is a business-to-business service and is not intended for use by children.
3. WHAT RELOIQ DOES
ReloIQ monitors publicly available UK company information, including Companies House filings, to identify signals that may indicate a business relocation.
ReloIQ applies filtering and scoring to this information to help suitable business service providers identify potential commercial opportunities.
An address-change filing does not necessarily mean that a business has physically relocated or requires a particular service.
4. INFORMATION WE MAY COLLECT
Depending on how you interact with ReloIQ, we may process:
Business contact information
- name;
- job title or role;
- business name;
- company number;
- business email address;
- business telephone or mobile number;
- business website;
- geographic service areas.
Customer and account information
- Buyer Agreement acceptance and signature records;
- agreement version;
- signature timestamp;
- IP address and electronic-signature audit information;
- lead delivery preferences;
- selected communication channels;
- subscription or account status;
- customer support messages;
- lead feedback and replacement requests.
Payment information
Payments may be processed by a third-party payment provider such as Stripe.
ReloIQ does not need to store full payment-card details.
We may receive and retain information such as:
- payment status;
- transaction identifier;
- subscription status;
- amount paid;
- invoice details;
- billing information.
Communications
We may process:
- emails sent to or from ReloIQ;
- reply status;
- unsubscribe requests;
- support enquiries;
- complaints;
- limited message previews required to operate our automated reply-processing system.
We do not intentionally retain email attachments or complete raw inbound emails within the ReloIQ lead-processing database where they are not required.
Public business information
ReloIQ may obtain information from publicly accessible sources including Companies House.
This may include:
- company name;
- company number;
- company status and type;
- registered-office information;
- previous registered-office information;
- filing dates;
- filing identifiers;
- SIC codes;
- geographic information;
- publicly available company information relevant to assessing a potential relocation.
Some public business information may also constitute personal information, for example where a registered-office address is an individual's residential address.
ReloIQ aims to minimise the use and disclosure of personal information where company-level information is sufficient.
Technical and security information
We may collect information including:
- IP addresses;
- timestamps;
- system logs;
- authentication records;
- webhook and delivery records;
- browser or device information where necessary;
- security and fraud-prevention information.
5. WHERE WE GET INFORMATION FROM
We may obtain information:
- directly from you;
- from your employer or business;
- from Companies House and other publicly accessible official records;
- from publicly available business websites and directories;
- from communications you send to ReloIQ;
- from payment providers;
- from electronic-signature providers;
- from email-delivery providers;
- from our hosting, security and infrastructure providers.
Where we obtain personal information from a public source rather than directly from you, we will handle that information in accordance with applicable UK data protection law.
6. WHY WE USE PERSONAL INFORMATION
We may use personal information for the following purposes.
Providing the ReloIQ service
This includes:
- creating and managing buyer relationships;
- providing relocation intelligence;
- matching relocation opportunities to relevant customers;
- delivering leads;
- administering subscriptions;
- processing customer preferences;
- providing support.
Our lawful basis will normally be performance of a contract or taking steps at your request before entering into a contract.
Buyer Agreements and records
We process information to:
- establish who agreed to ReloIQ's Buyer Agreement;
- confirm authority to enter into the Agreement;
- maintain evidence of acceptance;
- resolve disputes.
Our lawful bases are performance of a contract and our legitimate interests in maintaining reliable contractual records.
Payments and accounting
We process payment, billing and transaction information to:
- collect payments;
- administer subscriptions;
- issue invoices or receipts;
- maintain financial records;
- comply with tax and accounting obligations.
Our lawful bases may include performance of a contract and compliance with legal obligations.
Business-to-business marketing
ReloIQ may contact suitable businesses about ReloIQ services where permitted by law.
Where personal information is involved, we may rely on legitimate interests to carry out proportionate business-to-business marketing.
We consider:
- whether the communication is relevant to the recipient's professional role;
- the amount and sensitivity of information used;
- whether the recipient would reasonably expect this type of contact; and
- the recipient's right to object.
Where PECR requires consent, we will only send electronic marketing where we have the necessary consent or another lawful exception applies.
We do not intentionally send unsolicited electronic marketing to sole traders or other individual subscribers where PECR requires prior consent and no applicable exception exists.
Every ReloIQ cold outreach process must respect previous objections and suppression records.
Generating relocation intelligence
We process public business information to:
- detect company address changes;
- distinguish likely commercial relocations from administrative address changes;
- calculate relocation-confidence and commercial-relevance indicators;
- identify service providers who may consider the opportunity relevant;
- prevent duplicate or inappropriate lead delivery.
Where this involves personal information, our lawful basis is normally our legitimate interests in operating a proportionate B2B relocation-intelligence service.
We aim to minimise personal information and focus on company-level information.
Sharing relocation opportunities
ReloIQ may make relevant relocation information available to suitable business customers where this forms part of the ReloIQ service.
Where information constitutes personal information, we consider the necessity, proportionality and privacy impact before processing or disclosing it.
ReloIQ does not intend to operate as a database of private individuals or sell private personal contact details.
Security, fraud prevention and service integrity
We may process information to:
- protect ReloIQ systems;
- prevent fraud or misuse;
- enforce subscription or lead limits;
- investigate security incidents;
- prevent duplicate deliveries;
- establish, exercise or defend legal claims.
Our lawful basis is normally legitimate interests and, where relevant, compliance with legal obligations.
Unsubscribe and suppression records
If you object to ReloIQ marketing or unsubscribe, we may retain the minimum information necessary on a suppression or "do not contact" list.
This prevents your details from being accidentally re-added to future marketing campaigns.
7. BUSINESS-TO-BUSINESS MARKETING
ReloIQ primarily markets to corporate businesses.
Under UK electronic-marketing rules, different requirements apply depending on whether the recipient is a corporate subscriber or an individual subscriber such as a sole trader.
Where ReloIQ uses personal information for B2B marketing, UK data protection law still applies.
You may object to the use of your personal information for direct marketing at any time.
If you object, ReloIQ will stop using your personal information for direct marketing.
To opt out, reply "unsubscribe" to a ReloIQ marketing email or contact:
hello@reloiq.co.uk
8. RELOCATION SCORES AND AUTOMATION
ReloIQ uses automated rules and software to assess business information and produce indicators such as:
- Relocation Confidence; and
- Commercial Relevance.
These indicators are intended to rank business opportunities.
They are not intended to make solely automated decisions about individuals that produce legal effects or similarly significant effects on those individuals.
9. WHO WE SHARE INFORMATION WITH
Where necessary, ReloIQ may share or process information using service providers including:
- email-delivery providers;
- cloud-hosting providers;
- security and networking providers;
- database and productivity providers;
- electronic-signature providers;
- payment providers;
- professional advisers such as accountants, solicitors or insurers.
ReloIQ currently uses or intends to use services including:
- MailerSend for email delivery;
- Railway for application hosting;
- Cloudflare for networking and inbound email processing;
- Google services for operational records;
- SignWell or another electronic-signature provider for Buyer Agreements;
- Stripe or another payment provider for payments and subscriptions.
These providers only receive information reasonably required for their role.
We may also disclose information where required by law, court order, regulator or law-enforcement authority.
10. SHARING INFORMATION WITH RELOIQ BUYERS
ReloIQ's service involves supplying suitable business customers with information about potential business relocation opportunities.
Information supplied may include company-level information such as:
- company name;
- company number;
- previous and current business address information;
- Companies House filing information;
- relocation-confidence information; and
- commercial-relevance information.
ReloIQ aims to avoid supplying unnecessary personal information.
Where an address appears to be residential or otherwise presents an increased privacy risk, ReloIQ may restrict, withhold or otherwise minimise the information supplied.
ReloIQ customers are contractually required to use supplied information lawfully and for permitted business purposes.
11. INTERNATIONAL DATA TRANSFERS
Some of ReloIQ's service providers may process information outside the United Kingdom.
Where UK data protection law requires safeguards for an international transfer, ReloIQ will seek to use an appropriate lawful transfer mechanism, such as:
- UK adequacy regulations;
- the UK International Data Transfer Agreement;
- an approved UK Addendum; or
- another legally recognised safeguard.
12. HOW LONG WE KEEP INFORMATION
ReloIQ does not keep personal information for longer than reasonably necessary.
Retention depends on the reason the information is held.
Customer, contractual and payment records
These may normally be retained for up to six years after the end of the relevant customer relationship or transaction where necessary for contractual, accounting, tax or legal purposes.
Marketing and prospective-customer information
Where no customer relationship develops, contact information will be periodically reviewed and deleted or anonymised when it is no longer reasonably required.
ReloIQ intends normally to review inactive prospect information within 24 months of the last meaningful interaction.
Suppression records
Where someone objects to direct marketing, ReloIQ may retain a minimal suppression record for as long as reasonably necessary to ensure that the objection continues to be respected.
Lead and relocation information
Lead information is periodically reviewed and will be deleted, restricted or anonymised when it is no longer reasonably needed for:
- delivering the service;
- maintaining lead history;
- preventing duplicate lead delivery;
- handling replacement claims;
- measuring service quality;
- resolving disputes; or
- complying with legal obligations.
Communications
Business communications may be retained for as long as reasonably necessary to manage the relationship, deal with enquiries or disputes and maintain appropriate business records.
Security records
Security and technical records may be retained for a limited period appropriate to detecting abuse, investigating incidents and maintaining service integrity.
We may retain information for longer where required by law or where reasonably necessary for an active legal claim, investigation or dispute.
13. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have rights including:
- the right to be informed;
- the right to access your personal information;
- the right to correct inaccurate information;
- the right to request deletion;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability where applicable;
- rights relating to certain automated decision-making; and
- the right to withdraw consent where consent is the lawful basis.
These rights are not absolute and may depend on the circumstances.
You have an absolute right to object to your personal information being used for direct marketing.
To exercise a data protection right, contact:
hello@reloiq.co.uk
We may need to verify your identity before dealing with certain requests.
14. DATA PROTECTION COMPLAINTS
If you have concerns about how ReloIQ has handled your personal information, you can make a data protection complaint by contacting:
hello@reloiq.co.uk
Please include enough information for us to understand and investigate your concern.
ReloIQ will:
- provide a clear route for submitting data protection complaints;
- acknowledge receipt of a data protection complaint within 30 days;
- take appropriate steps to investigate it;
- keep the complainant appropriately informed; and
- communicate the outcome without unjustifiable or excessive delay.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information about the ICO and how to make a complaint is available at:
https://ico.org.uk/
15. SECURITY
ReloIQ uses technical and organisational measures intended to protect information from:
- unauthorised access;
- accidental loss;
- alteration;
- disclosure;
- misuse.
Measures may include:
- restricted access;
- authentication;
- encrypted communications;
- secret-management controls;
- signed webhook requests;
- monitoring and logging;
- data minimisation;
- database access controls.
No system can be guaranteed completely secure.
16. DATA BREACHES
ReloIQ maintains procedures for identifying, investigating and recording personal-data breaches.
Where a breach must legally be reported to the ICO or affected individuals, ReloIQ will make the required notification within the applicable legal timeframe.
17. COOKIES AND WEBSITE ANALYTICS
ReloIQ will provide separate information about cookies or similar technologies if and when the website uses technologies that require such notice or consent.
Non-essential cookies will not be used without any consent required by applicable law.
18. CHANGES TO THIS PRIVACY POLICY
ReloIQ may update this Privacy Policy where:
- our services change;
- we use new providers;
- our processing activities change; or
- legal requirements change.
The current version and effective date will be published on the ReloIQ website.
Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals where required.
19. CONTACT
For privacy enquiries, data protection requests or complaints:
Zuber Khader Ali
trading as ReloIQ
44 Ruthven View
Leeds
LS8 3RQ
United Kingdom
Email:
hello@reloiq.co.uk